DRUID 8.17 (Latest)

Deployment Dates

The table below lists the deployment date of DRUID v8.17 across DRUID Clouds. To view the DRUID Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud Australia

*au.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
May 22, 2025 June 5, 2025 June 5, 2025 June 5, 2025

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your DRUID tenant, please contact support@Druidai.com or your local DRUID partner for more information.

Connector Host Upgrade Recommended!  This release includes features that require upgrade of your DRUID Connector Host
  • GoogleLLM Connector

What's New

  • GoogleLLM Connector. You can now securely connect your own Google Vertex AI service account using the new GoogleLLM Connector, enabling direct authentication and conversational AI powered by Google’s Large Language Models without using the DRUID Service Gateway or sharing credentials.

    • Note:  To use the GoogleLLM Connector in hybrid and on-premises DRUID deployments, upgrade the DRUID Connector Host to version 8.17 or later.

    For more information, see Google LLM.

Improvements

  • Agent Assist - UI improvements in Multichat. We've refined the Agent Assist experience within the Multichat interface for smoother helpdesk agent workflows. For voice-enabled channels, the Agent Assist bot now appears automatically when an agent connects to a live chat. For non-voice channels, agents can easily access Agent Assist by clicking the bot icon, and we've made it simple to copy and paste suggested responses directly into the chat, further streamlining how agents leverage AI assistance.

    • For more information, see Agent Assist.

  • Vonage Voice Channel – Call transfer. You can now seamlessly transfer calls to a live agent in your Vonage Contact Center. When the bot can't fully resolve a user's query, it can escalate the call to a human agent, ensuring a smooth handover and improved customer experience for complex interactions. For more information, see Vonage Voice.

  • Knowledge Base – Content chunker LLM instructions. The Content chunker LLM instructions section now appears by default in the KB Advanced Settings. This allows authors to customize the default instructions sent to the LLM chunker.

    • For more information, see Content Chunkers.

  • Improved Solution selector. The Solution drop-down selector has been redesigned for better usability. It now auto-sizes to display full solution names and includes a search function to help you quickly find a solution, especially useful when your bot has many.

  • DRUID Vision. Added support for the latest Romanian ID card format (New_IdentityCard).

Bug Fixes

  • The KBExtractURLContext internal action now correctly extracts content from websites as expected.