FAQ

The solution template contains answers to the most common questions asked by customers related to order status, refunds, delivery fees, order tracking, payment methods accepted by the store and many more.

Instead of speaking to a Helpdesk Agent, the customer can easily get information from a chatbot 27/7 about products or brands, such as the return policy of products, campaigns, or vouchers, as well as get answers about FAQs.

Configure the template

After you import this solution, configure it following the procedure described in Configuring Skill Templates.