Druid v9.37

IMPORTANT! This topic describes functionality planned for a future Druid release. The information is provided for informational purposes only and reflects Druid current product direction. Nothing in this section constitutes a binding commitment to deliver any feature or functionality in a specific release or timeframe. As the market and user needs evolve, Druid reserves the right to update the list of features to ensure the most impactful features are delivered.

Healthcare

Outbound Patient Engagement Agent — New Skills

  • Annual Physical Skill - The Annual Physical Skill automates outreach to patients who are due or overdue for their annual wellness visit, using personalized messaging to encourage scheduling. It helps healthcare organizations improve preventive care compliance rates, meet quality benchmarks, and maintain stronger ongoing relationships with their patient population.
  • Test Results Skill - This skill notifies patients when their test results are available and, where appropriate, provides a summary or directs them to the relevant clinical resource for follow-up. It reduces inbound call volumes related to results enquiries while ensuring patients receive timely, accurate information to support their next steps.
  • Demographic Updates Skill - The Demographic Updates Skill proactively contacts patients to verify and refresh their personal information — including address, contact details, and insurance data — at regular intervals. Maintaining accurate demographic records improves care coordination, reduces claim rejections, and supports regulatory compliance requirements.

Insurance

Lead Capturing Agent

  • Salesforce Integration Skill - The Salesforce Integration Skill connects the Lead Capturing Agent directly to the organization’s Salesforce CRM, ensuring that all captured leads, contact records, and interaction histories are automatically synchronized without any manual input. This skill eliminates data silos between the engagement platform and the sales team's primary system of record, enabling faster follow-up and more accurate pipeline reporting.

HR

Recruiting Agent

  • Referral Management Skill - The Referral Management Skill enables employees to submit candidate referrals, track the status of their submissions, and receive updates on outcomes — all through the agent interface. For HR teams, it streamlines the intake and management of referral candidates, helping organizations tap into one of the most cost-effective and high-quality talent sourcing channels available.

Case Management

Case Management Agent

  • ServiceNow Integration Skill - The ServiceNow Integration Skill connects the case management platform directly with ServiceNow, enabling cases, tickets, and incidents to flow automatically between systems without manual re-entry. This integration ensures that service teams working across both platforms remain fully synchronized, reducing resolution times and eliminating the risk of cases being missed or duplicated during handoff.