QnA Set Format

The QnA set file has a specific format. In order for the upload to be successful you have to either fill in the flows train set template or update the existing flows train set file following the supported upload format.

This section provides description of all columns in the flows train set file.

Column Mandatory Description
Intent yes The name of the QnA the DRUID Platform uses in the backend.
Language yes The language code for which you are providing the question. Make sure to map it to one of the languages defined on your bot. If there is no match, the line will be ignored.
Row Type yes

Two possible values:

  • Intent (or 0) – the line provides information at the conversation flow level. The Phrase on the Intent line is usually the primary question of the intent.

    Note:  
    • You should use one single line for each pair Intent, Language and Row type = “Intent”.
    • For row type "Intent", you have to provide values for the columns Category, Description, Response and Security.

  • Alternate question (or 1) – the line provides alternate question for the intent.

    Note:  For the lines which have the row type Alternate question, you have to include values just for Language, Row type, Utterance and Intent. Leave the other columns empty. If you provide values for the other columns, DRUID will ignore these values during the import.
Utterance yes

The train phrase for the intent. Format: Plain text.

Note:  NER is not supported yet.
Category no The category of the intent. If provided, the existing intents will get the category updated. If missing, DRUID adds the new QnA flows under the category “Import”, while existing flows will keep their existing category.
Description no The Description of the flow, in the respective language. If missing, the existing flow will keep the current Description, and the new created flows will have the Description set with the value in the "Intent" column.
Response no

The value of the Message field on the first step in the flow. If value is provided in the Response field, at import, the value will overwrite the existing Message value. If theResponsevalue is empty, no changes are applied to the flow step. Format: markdown language.
Security no

If provided, at import it will overwrite the name(s) of the security roles set as “Used by” on the flow. If it is empty at import, no changes are applied on the security settings. If you to want to provide multiple roles, enter comma-separated roles names. Example: Admin,User.

Note:  This field is mandatory only for row type Intent.
Follow-up Flow Name no If provided, at import type, the first step of the intent will be created / updated into trigger “Flow” type, and the referenced flow is set based on the provided follow-up flow name.
Important!  Providing values for "Response" column will REPLACE the Message in the first step of the flow. Providing values for the "Follow-up Flow Name" will set the first step as TRIGGER FLOW. If you don't want to update the Flow response, make sure that you clean the "Response" and "Follow-up Flow Name" columns in the Excel file before importing it.