AI Agent Orchestration

Orchestrate multiple specialized AI Agents through a single, intelligent conversation layer — powered by context-aware routing, seamless hand offs, and unified user experience.

What is Druid Conductor?

Druid Conductor is an orchestration AI Agent that acts as the primary interface in any conversation. It owns the conversation end-to-end — handling requests it can answer directly, and silently triggering specialized AI Agents when needed. The user always talks to one AI Agent. The complexity is invisible.

Think of a healthcare company where Mary is the primary AI Agent that patients always talk to. When a patient needs to book an appointment, Mary delegates to the Appointment Scheduling agent. For a billing question, she routes to the Billing agent. For general support, she calls on the Support agent. The patient just talks to Mary — she handles the rest.

Orchestrated AI Agents work like specialized teams within your organization. Each one is an expert in its own domain. Druid Conductor knows when to handle something itself and when to call in a specialist — preserving full context across every hand off so the conversation always feels continuous.

Benefits of Multi-AI Agent orchestration

  • Unified User Experience. Users interact with one AI Agent, that is, the Druid Conductor. It silently routes to the right specialist. No need for users to know which AI Agent handles payments, appointments, or HR. They just ask.
  • Role-Based Content Segregation. Assign specific orchestrated AI Agents to specific user roles. An HR team member sees only HR agent capabilities; Finance sees only Finance. Druid Conductor enforces these boundaries automatically at routing time.
  • Higher Performance. Specialized AI Agents are trained on narrower domains, producing higher accuracy within their scope. Together they outperform any single general-purpose AI Agent.
  • Infinite Scalability. Need to add a new capability? Build a new specialized AI Agent and link it to your Druid Conductor. The existing setup is untouched — the orchestration layer adapts automatically.
  • Better Authoring Governance. Druid Conductor authors control routing, dialogue management, live chat, and authentication in one place. Orchestrated AI Agents authors focus purely on their domain — clear separation of duties, no duplication.
  • AI Agents That Collaborate, Not Just Operate. Your AI Agents don't work in silos. Each one can hand off tasks, trigger workflows in other AI Agents, or pass control back to Druid Conductor — enabling multi-step tasks that span domains, like booking an appointment that also verifies insurance eligibility.

Understanding Agentic Skills

Agentic skills represent capabilities of an AI Agent. While the AI Agent serves as the "who" — the persona or digital coworker — an agentic skill defines the "what": the specific capability the AI Agent uses to fulfill an intent.

Within the Druid AI Platform, agentic skills are categorized into two primary types based on how they achieve their goals:

  • Conversational Skills (Agentic Flows). These are the interactive capabilities of an AI Agent. They enable the AI Agent to engage in dynamic, multi-turn dialogues with humans to gather information, clarify needs, or provide guidance. For example, a "Booking" agent uses an agentic flow to ask a patient for their symptoms and preferred appointment time.
  • Autonomous Skills (Agentic Integrations). These represent the AI Agent ability to act independently within third-party tools and enterprise systems. Unlike conversational flows, these skills focus on completing a scope of work without human intervention — such as writing data to an EHR, processing a payment, or triggering a workflow in SAP or Salesforce.
    • NOTE: Autonomous skills are on the product roadmap and are not yet available in the current platform version.

AI Agents Org Chart

The AI Agents Org Chart gives you a visual view of your multi-AI Agent setup. Once an AI Agent has linked AI Agents, it appears at the top of the chart with the Conductor badge. All orchestrated AI Agents appear beneath it — like a team org chart, with Druid Conductor as the primary AI Agent and each specialist in their own domain.

Each card in the Org Chart displays the AI Agent name, its status (Active / Inactive), and its role label:

Label Meaning
This AI Agent is the orchestrator — the primary interface for the user and the routing hub for all other AI Agents.
This AI Agent is managed by a Druid Conductor. It handles specialized domain tasks when invoked.

View AI Agents orchestration on your tenant

To view all AI Agents defined on your tenant — including Druid Conductors and their orchestrated AI Agents — go to All Settings > AI Agents. AI Agents without a label are standalone AI Agents.