Creating Flows

In DRUID, you can easily create flows using the Flow Designer in either of the two view modes:

• Using List View. Navigate to the Flow Designer in list view and click the Create New Flow button () located at the top-right corner of the page.
• Using DRUID Bot Diagram Designer. Access the Bot Diagram Designer and click the Add flow icon () on the Toolbar.

Upon selection, the "Create New Flow" page opens, where you'll need to populate the following mandatory fields:

Field	Mandatory	Description
Name	Yes	Unique flow name visible only to bot authors, used for identification within the Flows list and analytics. Note:  A naming convention is an important part in a well-built dialog; therefore, we recommend you to use lowercase words separated by "-". Use the following naming format: area-action-task. E.g., authenticate-hr-user, balance-not-updated-after-bank-transfer, card-about-to-expire, card-payment-fee-charged.
Description	Yes	Brief description of the flow, potentially visible to end users if multiple intents are matched.
Utterances	Yes	First utterance displayed in the flow training phrases.
Category	Yes	Category for filtering purposes.
Alert	No	Marks the flow as an alert flow.
Authentication Required	No	Indicates if flow execution requires user authentication.

After completing the fields, save the flow. It will be added to the current solution, and the flow configuration page will open on the Roles tab.

Select the role(s) to associate with the flow. The flow will execute only if the NLP engine matches the flow training phrases with user input from users assigned one of the associated roles.

Click Save to save the changes and remain on the page, or click Save and close to save the changes and return to the Flow Designer listing page.

You can then proceed to define the intent and dialog.

Best practices for adding new intents

Here are some best practices for adding new intents to ensure NLP correction:

• Ensure the new flow does not already exist. Use domain-specific keywords to search within the flows that already exist for your use case or similar to other use cases.
• Make sure the user intention is distinct from others.
• Provide sufficient training phrases (at least 10-20).
• If the new flow is similar to an existing one, consider grouping them under an umbrella, using child intents, or alternatively, using entities (E.g., Error flows).

By adhering to these practices, you can effectively create and manage flows within DRUID for optimal performance and user experience.