DRUID 8.7

Deployment Dates

The table below lists the deployment date of DRUID v8.7 across DRUID Clouds. To view the DRUID Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud US

*.us.Druidplatform.com

Druid Cloud Australia

*au.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
January 08, 2025 January 16, 2025 January 16, 2025 January 16, 2025

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your DRUID tenant, please contact support@Druidai.com or your local DRUID partner for more information.

Connector Host Upgrade Recommended!  This release includes features that require upgrade of your DRUID Connector Host:
  • Custom Code - Clone Entities
  • Custom Code bug fix

What's New

  • Alert Flows. The enhanced Alert functionality simplifies configuration and overcomes previous limitations. Users can schedule notifications for static users or dynamically target users based on data source evaluations. Key improvements include a streamlined scheduling interface, dynamic subscriber options, and the ability to send alerts tailored to specific conditions, ensuring timely and relevant communications to authenticated users.

    • For more information, see Alert Flows.

Improvements

  • Live Chat - Show Connect button for multiple clients waiting in the queue. A new option, Display Connect Button at Queue Level, is now available at the queue level. When enabled, agents can connect with the oldest client waiting in any queue, regardless of the clients’ join order or priority. This is particularly useful for agents managing multiple active queues.

    • For transferred clients, they are moved to the end of the new queue. However, to allow agents to connect with transferred clients regardless of their position, add the "DisplayConnectButton": true parameter to the TransferHelpdeskCall internal action in the transfer flow. The Connect button will appear next to the transferred client, indicating their priority based on previous wait time in another queue.

  • Special Flows - Customizable Inactivity Cancel Conversation Flow timeout at bot level. In previous DRUID versions, conversations were automatically canceled after 15 minutes of user inactivity. With this release, you can now customize the inactivity timeout at the bot level, allowing you to set the timeout duration anywhere between 0 and 15 minutes, providing more flexibility in managing user interactions.

    • For more information, see Inactivity Cancel Conversation Flow.

  • Custom Code - Clone Entities. With this release, the EntityUtils.Clone(entity) function allows you to create a clone of an entity, ensuring that modifications to the clone do not impact the original entity. This is particularly useful when working with multiple instances of an entity, as it preserves the integrity of the original data and prevents accidental changes. Cloning enables independent management of different versions of the entity, enhancing flexibility in your workflows. For more information, see Custom Code.
  • Bot - Deployment State. In this release, you can now organize your bots more effectively by setting the Deployment State at the bot level, located in the General section of the bot details page.

    • This setting does not affect the bot’s behavior at runtime but helps streamline bot management and tracking.

  • DRUID Vision - PDF Page Count. The *.druidplatform.com/api/document-processing/pdf-properties endpoint counts the total number of pages in a PDF document. This functionality is particularly helpful when converting specific PDF pages to JPEG or managing page-specific processing tasks.

    • For more information, see PDF Page Count.

  • File Upload step field - authoring improvement. This release enhances the authoring experience for configuring File Upload steps. Instead of manually entering allowed file types, you can now select one or more file types from a predefined list, making the configuration process faster and more user-friendly.

  • New bot languages. Three new languages are now supported in DRUID bots: Bangla (bn-BN), Cantonese (yue-YUE) and Somali (so-SO).

    • For more information, see DRUID Supported Languages.

Bug Fixes

  • Custom Code: Fixed an issue in Custom Code where errors within a try-catch block caused the integration to terminate instead of continuing with the next iteration of the FOR loop.

  • Knowledge Base: Resolved an issue where the search function failed to retrieve web pages with names starting with "/".