DRUID v1.73

Deployment Dates

The table below lists the deployment date of DRUID v1.73 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community *.community.Druidplatform.com	Druid Cloud US *.us.Druidplatform.com	Druid Cloud Australia *au.Druidplatform.com	Druid Cloud West-Europe (PROD) *.Druidplatform.com
August 18, 2022	September 01, 2022	September 01, 2022	September 01, 2022

These release notes give you a brief, high-level description of the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

What's New

• Child Intents provide the bot with additional context awareness, little deviations on the same subject without leaving the conversation context. Also known as child flows, they are flows that can be triggered by intent matching while the user is inside a main (parent) flow, or immediately after a parent flow ends. DRUID enables you to:
• Create child intents, change the parent flow of a child, create identical child intents across parent flows and transform flows into child intents. For more information, see Child Intents.



• Evaluate the NLP sub-model of the parent flow and child models. For more information, see Evaluating Bot Training Model.

Train Set





Conversation History





Word Cloud



• Mapping Input Fields in User Expressions. Users chatting with a DRUID bot can provide information in the form of expressions, not only exact-match responses. In order for bots to extract information when the user answers with an expression, bot authors can define training phrases on flow steps of type Prompt to provide the bot with alternative ways for capturing user input.





Note:  This feature is available only on flow steps of type Prompt.

For more information, see Mapping Input in User Expressions.

Improvements

• A new setting is now available in the queue configuration page, Send sound notifications. Enabled by default, the browser will send sound notifications when the agent web page is not in focus (the agent navigates to another tab / browser). If you do not want to send sound notifications to agents, disable it.



Note:  For agents who are members of several queues, if at least one queue has this option enabled, then that agent will receive notifications.
• To provide bot authors with more information to help them troubleshoot errors that might occur during conversations, the following fields have been added to the [[SystemError]] system entity: ConnectorName, ConnectorTaskName, ConectorTaskType, FlowName, and FlowStepName. For fields description, see System Entities.
• Flow steps which are skipped (because Skip If known was true), are now logged in the Conversation History with the following message "[Flow step is skipped, because value in [[<Entity>]].<entityField> is known]".