Druid v1.36

The table below lists the deployment date of Druid v1.36 across Druid Clouds. To view the Druid Releases Calendar, see Druid ChatBot Releases.

Druid Cloud Community

*.community.Druidplatform.com

Druid Cloud West-Europe (PROD)

*.Druidplatform.com
March 19, 2021 March 19, 2021

These release notes give you a brief, high-level description of the newly developed features and the improvements implemented to existing features.

If you have questions about your Druid tenant, please contact support@Druidai.com or your local Druid partner for more information.

What’s New?

  • Flows Train Set - This feature helps bot authors to add (import) entire sets of new intents, with or without responses, at once, or to update the existing ones through an import mechanism. For more information, see the technical documentation.

  • Flow Graphical Designer - A powerful graphical tool that simplifies flows design and increases bot authors’ efficiency when defining flows. For more information, see the technical documentation.

  • NLU Activity History - Provides you with insights on how the NLP engine was used in a conversation: how much the NLP engine was used and the NLP scores. It is a very powerful feature which allows you to fine-tune the ML model. For more information, see the technical documentation.

  • Amazon Connect Live Chat Integration - Allow your customers chatting with the bot get support from your Contact Center agents who are using Amazon Connect. For more information, see the technical documentation.

  • Connector Host High Availability - For high availability and increased load, you can now use the Druid Connector Host in the high availability scenario. For more information, see the technical documentation.

Improvements

  • REST Connector Task: Response tab > Select Token Query expressions allow spaces in mapping fields.

  • Note:  Only single quotes (' ') are accepted as field delimiter.

  • REST Connector App: [[ChatUser]] entity is now available for Custom authentication actions as well, just like it is for any other connector task.

  • Live Chat: You can now check agents availability for a specific queue (add Queue code in GetOnlineHelpdeskAgents internal action parameters).

  • Eliminated addition of index when choosing a value from a collection of hero/thumbnail cards used as soft triggers.

Bug fixes

  • Solution import: connector actions without tasks can now be imported

  • Fixed solution snapshot functionality (download and restore)

  • Solution import: Corrected language matching issue on Choice, Hero and Thumbnail buttons, when importing a solution on a bot with different language set-up.

  • Eliminated validation for Hero/thumbnail flow steps when no input mapping is set and the current step is not "Last Step".

  • Example: Let's say that you have a flow which shows details about a specific order; the flow is set to answer an utterance like "Details for order [[Order]].Id", using NER.

    Now, you have another flow where you show a list of orders, using a dynamic rendered hero card collection (Is Repeater); each hero card has a button with "Details for order {Id}" set on its value, and is last step, therefore on click, the intent "Details for order 2324" is thrown in the chat and automatically matched by the NLP engine to the details flow described above. This way, a soft link is created between the main flow and the details flow.

    Before this fix, the intent thrown in chat on hero button click had an additional index at the end (ex: "Details for order 2324 3"), where 3 indicated which card from the collection was selected. That index, though, was interfering with the text defined by the author (in our case, order id was "2324 3" instead of "2324"), thus generating additional issues in the triggered flow (details flow, in our case).